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ABOUT BUTLER STREET

The Butler Street Team

Mike Jacoutot

Founder + Managing Partner

Mary Ann McLaughlin

Managing Partner

Jeannie Bastos

Vice President of Operations

Joel Schaffer

Principal

Robert Reid

Principal

Karla Dougherty

Principal

Susan Galloway

Director of Marketing

What people say about
Butler Street Consulting...

"Butler Street’s consulting approach gave me great ideas to point our team in the direction I want them to go while effectively being able to give them the company vision. The training was all very practical, informative information that will be hugely impactful!"

Regional Sales Operations

"I found the collaboration between Butler Street and [our company] to be quite seamless in regards to the onboarding training course. They took the time to really understand our business - even our acronyms."

Sales Professional

"I would recommend Butler Street to friend or colleague tomorrow. In all sincerity, Butler Street's expertise in client relationship programs are a cut above any others I have seen in my 17 years in business 5+ years as a senior executive. Butler Street is a must have for all businesses!"

President and CEO

Ready to get growing?

Mike Jacoutot

Founder & Managing Partner

Mike Jacoutot is the Founder and Managing Partner of Butler Street, a management consulting, training, and performance improvement firm focused on the two most challenging areas companies face: Client Development and Talent Development. Butler Street has been named a Top 10 Training company by HR Tech Outlook for three years running. Mike is also Chairman and majority shareholder of Spire Workforce Solutions, a 2022 Fastest Growing Companies as recognized by Staffing Industry Analysts, Inc. (“SIA”)

SIA has honored Mike for three consecutive years as a member of Staffing 100. This list represents the 100 most influential people in the $157 Billion Staffing Industry as recognized by members and peers.

Mike is also the author of Become the Only Choice which emphasizes a combination of consultative selling and process management techniques to enable salespeople to effectively sell the way customers buy.

Prior to founding Butler Street, Mike spent the previous eight-plus years as CEO of two private equity-backed national companies. Mike was Chief Executive Officer of Optimum Outcomes, a leading provider of revenue cycle services to over 300 hospitals and physician groups nationwide. Mike led Optimum Outcomes to a 63% compounded top-line growth rate and increased earnings five-fold over the same timeframe before merging with another revenue cycle company.

From 2004 through 2009 Mike served as Chief Executive Officer for Supplemental Health Care, Inc., one of the largest nurse and allied staffing companies in the United States. In less than five years, Mike led the company’s organic growth from $98 million in revenue to $221 million and quadrupled the EBITDA. Under Mike’s leadership, Supplemental Health Care was recognized by Staffing Industry Analysts four years in a row as one of the fastest growing companies in health care staffing and was considered among the top thought and innovation leaders in the industry.

Prior to joining Supplemental Health Care, Mike was Managing Director of Operations and Chief Marketing Officer at Randstad North America where he was responsible for strategic accounts, marketing, and a $500 million staffing division. Prior to his arrival, Randstad had declining sales of 23% annually. Mike implemented several major Marketing and Sales initiatives leading to increased revenue of 22% and a 232% increase in operating profit.

Between 1992 and 2002, Mike served in several sales management positions with the Standard Register Company leading to his appointment as Corporate Vice President of Sales, Marketing, and Customer Service. In that role, he led an organization of 1,700 associates and was responsible for $1.1 billion in revenue. Mike led the development of Standard Register’s National Account Team where he increased the number of million-dollar accounts from 17 in 1992 to 211 in 2000, growing revenue organically from $694 million to $1.1 billion during that time frame. Under his leadership, Standard Register achieved the document management industry’s highest profit percentage level in 2001.

In March 2015, Mike was inducted into the National Wrestling Hall Fame. In addition, Mike is a member of The College of New Jersey Hall of Fame along with his 1981 NCAA Division III Championship Team. He holds a B.A. degree in Management.

Mary Ann McLaughlin

Managing Partner

Mary Ann McLaughlin serves as Managing Partner and co-owner of Butler Street, a consulting, training and research firm comprised of experienced C-Level executives who help companies achieve lasting results in the two most challenging areas they face: Client Development and Talent Development.

Mary Ann is on the George Washing University Women in Leadership Advisory Council and is a volunteer member and mentor of the American Staffing Association’s (ASA) Women in Leadership. Additionally, she serves as member of the Regional Foundation board of AMITA Health in Chicago and is an active member and fundraiser for CASA, an organization that supports underserved and underrepresented foster children in the court system.

At Butler Street, in addition to providing consulting and training on strategy, sales transformation and talent development, Mary Ann is a sought-after executive coach, and key note speaker. Her experience as a sales professional, sales manager, operations leader and C-suite executive across companies ranging from highly acquisitive Private Equity backed organizations to publicly held, multi-billion dollar international corporations has given her the experience and insight to excel at consulting, coaching and training to help companies and their people grow.

Prior to Butler Street, Mary Ann spent the previous eight years as President and Chief Operating Officer of two national companies. Mary Ann was COO of Optimum Outcomes, a leading provider of revenue cycle services to hospitals and physician groups nationwide. At the helm of operations, Optimum Outcomes experienced a 63% compounded top line growth rate in the last two years and increased earnings five-fold over the same timeframe. Integration of acquisitions, streamlining processes, maximizing technology and standardization of best practices supported the high engagement level of employees across the entire organization.

Prior to Optimum Outcomes, Mary Ann’s served as President and led both sales and operations for 53+ offices at Supplemental Health Care, Inc., one of the largest healthcare staffing companies in the United States. In less than five years, the company’s organic growth from $100 million in revenue to $221 million and quadrupled the EBITDA. Supplemental Health Care was recognized by Staffing Industry Analysts four years in a row as one of the fastest growing companies in health care staffing. During that time, Supplemental Health Care customers, employees and nurse and allied talent rewarded them with the highest engagement and Net Promoter Scores (NPS) in the industry.

Previous to Supplemental Health Care, Mary Ann was Managing Director of Operations for Randstad North America. She was responsible for designing and implementing a Strategic Account Organization which grew to $350 million in 2 years. Additionally, she was responsible for standardizing and implementing Randstad technology and training within the Franchise operations and the payroll division, which accounted for +$100 million in revenue to Randstad.

From 1984 to 2002, Mary Ann’s career was with the Standard Register Company where she became the first female Area Vice President of Sales in company history. Additionally, she was recognized as a 100+ Club winner, the highest achievement in sales and sales management, 14 times, including 9 years in a row. As she grew with the organization, her role as a national account manager led to the design and implementation of a complete Business Process Outsourcing alliance with a leading dealer services organization. In that role, she hired, trained, and led 60 sales representatives across the nation and utilizing six sigma processes, built a customer service and call center to support the $20 million business. Mary Ann was recognized for being in the top 1% of managers in the organization per the Gallup Q 12 survey and was the highest-ranking female in sales and operations when she was promoted to Area Vice President, a position that served on the executive leadership team.

Mary Ann has completed several triathlons and five marathons, including Chicago in 2021. She holds a B.S Degree in Marketing from Bradley University.

Jeannie Bastos

Vice President of Operations

As Vice President of Operations for Butler Street, Jeannie is primarily responsible for directing new client engagements, eLearning and program development, and client research projects – all to help our customers and their people grow. She has performed extensive client research in the staffing and print industries and has provided guidance to multiple clients on operating procedures based upon more than 20 years of staffing industry experience and in-depth expertise in organizational development, software product management, and project management.

As the Director of Product Management at Bond International Software Inc. for four years prior to joining Butler Street, Jeannie led the movement to an Agile methodology, built a strong product management team of product managers and analysts, implemented objective planning processes and directed all staffing software product releases from market requirements through organizational and client readiness. She led multiple process improvement projects to completely revamp procedures across the organization and received the 2013 Bond Champion award for outstanding Leadership and Innovation by nomination of her peers and team.

Prior to Bond, Jeannie was the Director of Products at Healthcare Staffing Technologies, a division of Jackson Healthcare. There she identified and defined market leadership opportunities for new and existing software products and services resulting in 70% growth in direct sales. Jeannie directed market research, competitive analysis, positioning, messaging and buyer and user personal development to effectively target each buyer segment. She defined the strategic road-mapping process across the product portfolio and as an expert in the software development lifecycle and iterative methodologies, she managed multiple cross-functional teams to meet project launch objectives. Jeannie holds a certification from Pragmatic Marketing for Practical Product Management.

Her business career began at Randstad United States, the second largest staffing company in the world today. She began in the field and started working with the technology team by performing testing and documentation of business requirements. Her excellent performance within each team offered her the opportunity to grow within the organization and was ultimately responsible for all external technology solutions including the employee, customer and talent portals, VMS and ecommerce tools.

Jeannie holds a Master’s degree from the University of Akron and a Bachelor’s from the Pennsylvania State University in the field of music performance. She continues to perform professionally in many local symphony orchestras and chamber ensembles. She attributes her relentless pursuit of perfection in her business career to the habits, hard work, commitment, and dedication she garnered through thousands of hours of disciplined practice.